Never pay for work your contract already covers
When a job comes up, Evalystar tells you who should do it. It checks your active contracts and SLAs first, so covered work is never billed as a one-off, then ranks the candidates in your vendor pool by how they actually performed on past jobs.
The next job is decided before anyone checks the record
Most operations assign work by habit: the saved number, the vendor who answered fastest, the contract nobody reread. That is how covered work gets billed twice and underperformers keep their spot.
Paying a maintenance fee for work your contract already covers
A repair gets called in and billed as a one-off, but the work was already covered by an active contract or SLA with a specific vendor. Nobody cross-checked the agreement before booking, so you pay twice for the same obligation.
Jobs go to the familiar vendor, not the best one
The same contractor gets called because their number is saved, not because they earned it. Assignment runs on habit and memory, and the vendor who underperformed last quarter stays the default.
Past performance never reaches the next assignment
Your team rates every job, but when new work comes up, nobody opens the history. The evaluations sit in reports while the next job is handed out on gut feel.
Every job matched on contracts first, performance second
Matching is the first step of the Evalystar loop: match the vendor, rate the job, report the evidence, and get AI feedback at renewal.
Before a job is booked, Evalystar checks your active contracts. If the work is already covered by an SLA with a specific vendor, it tells you which one, so covered work goes to the vendor who owes it and never gets billed as a separate maintenance fee.
For work that is not under contract, Evalystar ranks the candidates in your vendor pool using your own evaluation history: how each vendor scored on that service type, at that site, and how their rating is trending.
The vendors who deliver get more work, and the ones who slip stop being the default. Matching turns your evaluation record into an incentive vendors can feel between renewals, not just at contract end.
Every match, job, and rating lands in the same record that powers reports and AI renewal feedback. By the time a contract comes due, the question of who deserves the next one has been answering itself all term.