Your cleaning vendor's performance shows up in your guest reviews. Make sure you see it first.
A hotel's housekeeping contractor, linen service, and grounds maintenance vendor directly affect guest reviews and booking rankings. Evalystar gives you a daily performance record so you can hold them accountable before the damage is done, with the evidence to renegotiate or replace them at renewal.
flagged for review before contract renewal.
Vendor quality issues show up in guest reviews long before they show up in your reports.
Vendor failures surface in guest reviews, not internal reports.
By the time a dirty room or a failed linen delivery shows up in a guest review, the guest is already gone and your rating is already down.
GM turnover resets your vendor knowledge to zero.
Every time a General Manager leaves, the institutional knowledge about which vendors deliver and which ones cut corners goes with them. The new GM inherits contracts they have no evidence to evaluate.
Multi-property operators have no cross-portfolio benchmark.
If you run 8 properties, you have 8 different housekeeping contractor relationships with no way to compare performance or justify which vendor deserves more of your portfolio.
Evalystar gives hotel and resort operators a daily performance layer for every service vendor.
Rate every housekeeping contractor shift, linen delivery, and grounds maintenance visit against hotel-specific criteria, room cleanliness, turnaround time, presentation standards, in 30 seconds.
Build a continuous performance record for every vendor across every property, so renegotiation conversations start from evidence, not impressions.
If your housekeeping contractor covers three properties, see exactly which one is underperforming and hold the right regional manager accountable.
Keep all cleaning SOPs, vendor contracts, and insurance certificates organized by property, so nothing falls through the cracks at renewal time.
What this looks like in practice.
Marcus is the Regional Operations Manager for a boutique hotel group with 6 properties. The group's housekeeping contractor is up for renewal on a $1.1M annual contract. For the previous 18 months, Marcus had been logging every shift in Evalystar, room cleanliness scores, turnaround times, and presentation standard compliance. When the OTA scores dipped at one property in October, he opened Evalystar and found the cleaning scores had dropped two weeks earlier. He caught the problem before it became a pattern and raised it directly with the contractor. At renewal, he walked in with 18 months of scored data across all 6 properties. The contractor's performance at two locations didn't justify renewal. Marcus replaced them at those two sites and renegotiated better SLA terms at the remaining four, saving the group an estimated $140,000 over the new contract term.