Your vendors are your reputation. Track, rate, and compare every contractor across your portfolio.
Property managers are accountable to building owners for every janitorial, landscaping, and maintenance contract they manage. Evalystar matches each job to the right contractor, rates every job across every property, and turns the record into owner-ready reports and AI renewal feedback, so the best contractors get more work and poor performers don't get renewed.
flagged for review before contract renewal.
Managing vendor performance across a portfolio without data isn't property management, it's guessing.
Building owners expect documented justification for vendor decisions.
When an owner asks why you renewed the $300,000 janitorial contract with the same provider, "they've been reliable" isn't a satisfying answer. Data is.
Tenant complaints are reactive, not preventive.
You hear about a cleaning failure from a tenant complaint, not from your own performance data. By then, the damage to the tenant relationship is already done.
Portfolio operators can't benchmark vendors across properties.
Your janitorial contractor services 12 buildings. Some perform. Some don't. Without a shared performance layer, you're managing by building-by-building anecdote.
Evalystar gives portfolio operators one place to track, rate, and compare every service contractor.
Rate every janitorial, landscaping, snow removal, and building maintenance job across your entire portfolio, with criteria you define for each service type.
Build a continuous performance record for every contractor, organized by property, so owner reporting is backed by data and renewal decisions are documented.
See how each vendor performs across your portfolio, identify which buildings are underserviced, and renegotiate from a position of evidence.
Never miss a contract milestone. Set reminders for renewal deadlines across your portfolio and always enter negotiations with a full performance history ready.
What this looks like in practice.
Elena manages a commercial property portfolio of 18 buildings for a REIT. Her total annual vendor spend on janitorial, landscaping, and HVAC runs roughly $1.2M. Before Evalystar, she managed vendor performance through a mix of tenant emails and her own site visits, roughly one per building per quarter. When a tenant complained about the janitorial contractor at a downtown office building, Elena would investigate by memory and hope. After 14 months on Evalystar, she went into her janitorial contract renewal with 14 months of scored evaluations across all 18 properties. The data showed the contractor performed well at 14 properties but consistently underdelivered at four specific buildings. Elena restructured the contract with performance benchmarks for those four locations and shared the scorecard with the building owners. For the first time, the owners signed off on the renewal immediately. The REIT's VP of Portfolio Operations now reviews that same 18-building scorecard every quarter to decide where to reinvest, and procurement pulls Elena's evaluation history the moment any building's janitorial contract comes up for renewal.