Hotel vendor management: service accountability across every property
Hotels run on contracted services: housekeeping, catering, grounds, maintenance. Evalystar tracks vendor performance so guest experience doesn't depend on guesswork.
Vendor quality issues reach guests before they reach you
Guest scores on OTA platforms (TripAdvisor, Booking.com) directly reflect the quality of contracted services. But vendors get paid regardless of performance. Evalystar creates an internal accountability layer before poor performance reaches guest reviews.
Three problems Evalystar solves for hotel operators
Service assessment
Score every vendor job as it happens. Housekeeping shifts, F&B service, grounds visits. Structured ratings per service type, so you know the quality of every contracted service, not just the ones that generated complaints.
Compliance and standards
Document whether vendors are meeting your property standards at every visit. Build an audit trail for brand compliance or franchise requirements. When a brand auditor asks for documentation, you have it.
Contract maintenance
Know which vendors to renew, renegotiate, or replace. Walk into every renewal with 12 months of scored performance data, not gut feel.
One vendor, multiple properties: one performance view.
For hotel groups and resorts managing multiple properties, Evalystar provides a portfolio-level view: same vendor, multiple properties, automatic cross-site comparison. If your housekeeping contractor covers four properties, you can see exactly which ones are being underserved, without waiting for a general manager to escalate it.
For the people responsible when a guest review drops
Director of Operations, General Manager, VP Facilities, Regional FM for hotel groups. Anyone accountable for contracted service quality across one property or a portfolio.